Shipping & Refund Policy

To organise a return, please confirm your eligibility and contact us by calling the store or using the contact form

All goods remain property of the vendor until the invoice is paid in full

All spare parts returned will attract a minimum 10% handling charge unless incorrect

Special order or non stock parts are not returnable

Our goods and services come with guarantees that cannot be excluded under the Australian consumer law.

For major failures with the service, you are entitled:
1. To cancel your service contract with us
2. To a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods.  If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time.

If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.


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